Careers
Customer Success Specialist
Job Overview
About the Role
As a Customer Success Specialist at Evolinq, you'll be the bridge between our innovative AI procurement solutions and our valued customers. You'll play a crucial role in ensuring our clients achieve maximum value from our platform, guiding them through successful adoption and helping them realize the full potential of AI-driven procurement automation.
What You'll Do
Client Onboarding
Guide new customers through the implementation and adoption process of our AI procurement platform
Training & Education
Deliver comprehensive training sessions to help customers understand and utilize all platform features effectively
Success Monitoring
Monitor customer usage patterns, identify opportunities for optimization, and proactively address potential issues
Relationship Building
Develop strong relationships with key stakeholders and serve as their primary point of contact for support and guidance
Feedback Collection
Gather customer feedback, identify improvement opportunities, and communicate insights to the product team
Requirements (Must Haves)
Communication Skills
Fluent in Hebrew and English - excellent verbal and written communication skills are essential for client interactions
Technical Aptitude
Technologically adept with a quick learning ability - comfortable learning and explaining complex software solutions
Problem Solving
Strong analytical and problem-solving skills to troubleshoot issues and find optimal solutions
Interpersonal Skills
Excellent interpersonal and communication skills for building strong client relationships
Training Experience
Proficient in delivering training sessions - able to explain technical concepts in an accessible way
Availability
Available during daytime hours for client meetings and support
Customer Focus
Patient and customer-oriented mindset with a genuine desire to help others succeed
Who You Are
Client Advocate
You see yourself as a partner to your clients, not just a service provider
Continuous Learner
You enjoy learning about new technologies and staying current with industry trends
Problem Solver
You thrive on finding creative solutions to complex challenges
Preferred Qualifications
Procurement Experience
Experience in procurement or supply chain management - understanding of the domain you support
Product Presentation
Experience in presenting Release Notes to customers - comfortable with product demonstrations and updates
Ready to Apply?
Send your resume and a brief cover letter to our careers team.